Boise itSMF Workshop: Governance, Portfolio Management, & Service Catalog Development

This all day event would normally cost over $150 per seat, but it is being provided FREE by your Treasure Valley iTSMF Local Interest Group.  Please join us and take advantage of this educational opportunity, and invite your colleagues!!

You can attend one or all three of these sessions on April 5, 2007.  Each is considered to be independent of the others, although the intention is to align the content.   It is important to RSVP, particularly for the lunch presentation as food will be provided.    

  • 9:30 – 11:30  A presentation / discussion of a model for using ITSM as a starting point for IT Governance and Service Portfolio Management
  • 11:30 – 1:00  Lunch provided during a presentation on Service Level Management that emphasizes current issues and ‘real-life’ considerations.
  • 1:00 – 4:30 A workshop on the IT Service Catalog that not only sets the stage for one, but also allows participants to walk away with some experience and tangible work product.

Abstract for the 9:30 Session:  It is clear that “value” is a key driver of IT decisions today.  Equally clear is that “value” is defined by the business.  As a result, effective strategies for IT governance and portfolio management are high on the priority lists for CIOs.  Their goal is to ensure – and demonstrate – that the cost of IT brings tangible business value to the enterprise.  The question is “how?”   A framework for IT Service Management offers not only a starting point, but also a model for effective management of the strategy.  This presentation will offer tangible solutions and explore:§         Components of an effective IT Governance & Portfolio Management strategy§         The IT Service Management components that should be part of that strategy§         A strawman for designing the integrated framework of your strategy§         Issues and risks

Description of Lunch Presentation:  Clearly, a shift has occurred.  The spending frenzy of IT – and the rush to build new and cool ‘stuff’ – was abruptly halted.  And the cautious conversation that replaced it now revolves around something that often shocks and confuses IT – defining, targeting and delivering business value.  For organizations considering (or investing in) IT Service Management, this highlights the need for effective Service Level Management.  This presentation will explore the current state of the market that drives the requirements for an effective Service Level Management process, and the current issues and ‘real-life’ considerations that should be noted when designing and implementing it.  

Abstract for the 1:00 Workshop:More and more of the market is jumping on the IT Service Management bandwagon.  And though some aspects of IT Service Management are familiar, others may be new to many organizations - and thus less easy to grasp.  One of those components is the IT Service Catalog.  For many organizations the questions regarding an IT Service Catalog can thus be relatively fundamental.  What really is the IT Service Catalog?  What do we do with it?  If we decide to implement a Service Catalog, how do we go about it?This 3.5 hour interactive workshop is designed to meet the following objectives:§      Review current business drivers and value propositions for creating an IT Service Catalog§      Appreciate key considerations for designing and implementing an IT Service Catalog§      Define a template for the IT Service Catalog§      Sketch a workplan to support the implementation of an IT Service CatalogParticipants in the workshop will walk away with the following:§      A draft Purpose Statement for IT Service Catalog§      A High-Level Work Plan for developing an IT Service Catalog

  • A draft IT Service Catalog Template

 The presentor:

Michael W. McGaughey:  serves as the Practice Director over the Consulting Practice within Dream Catchers, Inc., where he is responsible for defining and delivering consulting services to help clients design, implement and optimize their capabilities for IT Service Management.  Prior to joining Dream Catchers, Michael served as the chief IT Service Management architect for TXU and for Capgemini Energy.  In these roles, he was responsible for designing and optimizing IT Service Management processes, supporting technologies, process-based frameworks and methodologies for IT business and operations management.  Michael offers expertise in the design and management of complex business processes, a focus on the development of tangible solutions for key business challenges, and a history of success in defining and building new functions, solutions, methodologies and organizational practices.  Michael has served internally in executive management roles, and as a trusted, external advisor / consultant.  He has been responsible for developing and managing several organizational functions, including IT Service Management, architecture, knowledge management, human resources, organizational development and organizational learning.  His professional experience includes success in the implementation and management of professional practices, business process reengineering, systems design, program management, product ideation and development, management and leadership development, facilitation, and organizational change management.Michael is a proven communicator and thought leader.  He is a frequently requested advisor, speaker and author for his expertise in IT Service Management, IT governance and portfolio management, and best-practices for solution design and implementation.He has worked in the utilities, financial services, technology development, hospitality, and professional services industries.  His clients have included both global Fortune 500 enterprises and small companies.Michael received his BA from Abilene Christian University.  He is a member of the IT Service Management Forum and has received his Manager’s certificate in IT Service Management.

Name Sales End Price
LIG Member Ended Free
ITSMF & LIG Member Ended Free
non-LIG Member Ended Free

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