ES-244   Root Cause Analysis

Instructor:  Roy Kinkaid

 This course meets for 1 day, Thursday, November 4th.


This is not the usual recitation of quality toolbox methods.  Come prepared for a day of dynamic interactive learning of the strategies for uncovering the underlying root causes of problems and making corrective action certain and permanent.

Discovery of the root causes of problems and non-conformances is the key step in every problem solving model and every corrective action process.  Permanent solutions to "things gone wrong," performance that displeases customers and unwanted excessive variation require more than superficial wound dressings.  In this one-day workshop, you will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problems to assure that the real problem is addressed, solved and permanently corrected.

In addition you will learn how to align Root Cause analysis strategically with the goals of you organization.


Course content:

  • EffectiveStrategies for Problem Solving
  • StatisticalThinking applied to Problem Solving
  • How andwhen to use divergent and convergent thinking
  • ARefresher on Quality Tools and Techniques
  • ProcessMaps and Flow Charts that reveal more
  • Practicaltechniques popularized by the Six Sigma movement
  • How to useMulti-Vari Studies
  • Applyinglogic trees and Fault Tree Analysis
  • Managingthe Corrective Action Process
  • Respondingto Corrective Action Requests


Who should attend?


Everyone interested in continuous improvement, corrective action and permanently resolving nonconformities.



Problem solving and corrective action experience is helpful.

A continental breakfast, morning and afternoon breaks and lunch are included in the tuition

1.   A 10 % discount will be applied to the purchase of 3 or more registrations either on-line or with a company purchase order.

      2.   This course will be held if there are at least 6 registered and paid attendees.

3.   Do not pay the course fee until you are notified by the instructor that the course will be offered.

4.   The Instructor will contact you if the course IS held or if it is NOT held.

Payment for the course is due by the first class session unless prior arrangements are made with the Registrar.


For Payment by Check

Make payable to: ASQ Philadelphia Section 505

Mail remittance to:

ASQ Philadelphia Education Registrar

149 Kirkland Ave

West Chester PA 19380-3982


For Invoicing:

Send Company Purchase Order made to: ASQ Philadelphia Section 505

Provide: Contact name, mailing address, telephone number of the person to receive the invoice.

Send to

ASQ Philadelphia Education Registrar

149 Kirkland Ave.

West Chester  PA  10380-3982

Questions: Email:

Phone: 610-696-7589

This course is available as an ON-SITE presentation, subject to the instructor’s availability.  The only requirement for an on-site course is a minimum enrollment of eight students.  The course content can be customized to fit your unique situation.  The instructor will negotiate on-site training on a case-by-case basis.


Name Sales End Price
ASQ members Ended $350
Non-members Ended $400

On the Web

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