ITIL v3 Foundation Training - Virtual Instructor Led

For more info visit us at or Call 703-297-4600

You Will Learn How To

  • Prepare for and take the ITIL v3 Foundation Certification Exam
  • Identify opportunities to develop IT processes using ITIL v3
  • Interact with IT teams using ITIL terminology and concepts
  • Explore the components of Service Management processes
  • Recognise the importance of IT and business integration
  • Explain the benefits of Continual Service Improvement to the organisation

Course Benefits
The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organisation. In this course, you take the ITIL v3 Foundation Certification Exam on the final day of class. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics.

Who Should Attend
Those who want to achieve ITIL v3 Foundation Certification. General IT knowledge is assumed.

Attendees gain knowledge of the Service Lifecycle and the integration of IT and the business need through ITIL v3. 

  • Exploring ITIL principles to reduce hardware failure
  • Leveraging ITIL processes for software deployment
  • Enhancing competitive advantage with ITIL Service Strategies
  • Increasing organisational value with ITIL contributions
  • Generating efficient audits through ITIL maturity
  • Daily exam practice and review sessions
  • Taking the ITIL v3 Foundation Certification exam

Course ContentITIL Fundamentals
Origins, development and governance

  • Defining IT Service Management
  • Reviewing the structure and scope of the Foundation Certification Examination
  • People, process, technology and partners

The Five Core Processes

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Service Management as a Practice
Concepts of Service Management

  • The efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

The Service Lifecycle

  • The ongoing design, development and utilisation of services
  • Utility and Warranty
  • Service Design and the business
  • IT and the business integration

ITIL v3 Core Concepts
Identifying and documenting the services

  • Service Portfolio
  • Service Catalogue
  • Business case
  • Risk
  • Service model
  • Service provider
  • Supplier
  • Service Level Agreement (SLA)
  • Operational Level Agreement (OLA)
  • Contract
  • Service Design Package (SDP)

Data information and knowledge

  • Configuration Management System
  • Service Knowledge Management System (SKMS)
  • Definitive Media Library (DML)

Optimising the infrastructure

  • Service Request
  • Change and Release
  • The seven Rs of Change Management
  • Event, Alert and Incident
  • Problem and Workaround
  • Known Error and Known Error Database (KEDB)
  • Service Measurement
  • Availability
  • Diagrams to illustrate the infrastructure

ITIL v3 Key Principles and Models
Service Strategy

  • The three types of Service Providers
  • Perspective, position, plan or pattern

Service Design

  • Service Portfolio design
  • Technology design
  • Process design
  • Insourcing, outsourcing and partnership

Service Transition

  • The Service V model
  • Business value, asset and configuration management

Service Operation

  • Quality of Service vs. Cost of Service
  • Reactive vs. proactive

Continual Service Improvement

  • Plan, Do, Check, Act
  • Business mission, goals and objectives

ITIL v3 Processes
The roles in Service Management

  • Defining the market
  • Strategic assets
  • Service Level Management
  • Information Security Management
  • Supply Management

Resilience and reliability in Service Management

  • Availability Management
  • Event Management
  • Release and Deployment Management

Service Management Functions and Roles
Outlining IT organisation functions

  • Service Desk function
  • Technical Management function
  • IT Operations function
  • Process owner
  • Service owner

Defining service roles

  • Service Design roles
  • Service Transition roles
  • Service Operation roles
  • Continual Service Improvement roles or call 703-297-4600

On the Web

ITIL V3 Instructor Led Virtual Training and Methodology ...

... for ITIL V3 Foundation Exam Classes. Best ITIL V3 Training and Certification Courses for ITIL Classroom Training ... FOUNDATION - INSTRUCTOR LED VIRTUAL ...

ITIL Foundation Review Course | ITIL V3 Foundation | ITIL ...

This instructor-led, live virtual ITIL Foundation Review is suitable for anyone who ... a review before taking or retaking the ITIL Foundation certification ...

ITIL v3 Nov 2011

Nov 03, 2011 · ITIL v3 Nov 2011 - Download as PDF File (.pdf), Text file (.txt) or read online. itil slides. itil slides. Upload. Log in. Sign up. Browse. Scribd Selects ...

ITIL® V3 Foundation – Instructor-Led Virtual Training ...

With the increasing use of IT in organizations these days, the introduction of ITIL® (Information Technology Infrastructure Library®) has proven to be quite useful.

ITIL Foundations Instructor Led Online - Pink Elephant

ITIL® Foundation (Official ITIL Foundation Certification) Instructor-Led Online Format ...

A Concise Outline of the Virtual Instructor-Led ITIL ...

In order for you to pass and acquire an ITIL Foundation Certificate, you must earn 2 credits in the ITIL V3 Qualification Scheme and need to get at least 65% on …

ITIL Foundation Course Summary - Ashford Global It

This page is a summary of the ITIL Foundation Course

ITIL Instructor Led Training for ITIL Foundation Certification

ITIL Instructor Led Training ... Learn from the Best in ITIL Certification Training for ITIL Foundation and ... You attend the ITIL Virtual Live Class by ...

ITIL v3 Service Design Virtual Instructor Led

More Online Instructor Led ITIL Training from OneSource Professional Training Solutions, Inc. ITIL V3 Foundation; ... ITIL > ITIL v3 Service Design Virtual Instructor ...

ITIL v3 Service Operation Virtual Instructor Led

... v3 Service Operation Virtual Instructor Led from OneSource Professional Training Solutions, Inc in Marietta GA itil instructor led Training ... Virtual Instructor ...

Course Features The Course™ Virtual Classroom for ITIL ...

The ITIL v3 Foundations Training Package from The Course includes expert instructor-led training ... The Course™ Virtual Classroom for ITIL- v3 Foundations ...

CA Learning Paths for ITIL ® v3 Certification

Foundation. Certification. ITIL v3 . Awareness Course. 91ITL10010. ... Instructor Led Training (Classroom & Virtual) Key to Delivery Options. Exam is included. with ...

ITIL® V3 Foundation Program Certification Program - 3 …

ITIL® V3 Foundation Program Certification ... • Instructor led Classroom ... • To provide participants with a strong understanding of the ITIL® V3 Service ...

ITIL V3 Foundations - Online - Instructor Led November ...

... Ashford Global IT presents ITIL V3 Foundations - Online - Instructor Led ... classroom ITIL V3 Foundation training ... for an instructor-led virtual ...

ITIL Classroom Training | itSM Solutions

» ITIL Classroom Training ... certified instructor in a physical or virtual (webinar) classroom. Instructor can be provided as part ... ITIL® Foundation Certification.

ITIL Foundations - ILO - Pink Elephant United Kingdom

What is Instructor-Led On-Line Training? ... Pink Elephant makes the learning real in this ITIL Foundation level class ... The training ITIL® Virtual is designed ...

Training Course: ITIL Foundation 2011 | Instructor-led

... Online Instructor-led or On-Site | Vendor ... office or home and be taught by a live instructor. ... to take the ITIL Foundation Certification exam: 2:

ITIL Foundation Live Virtual - QAI Global Institute

... 70+ instructor led courses across domains ... and get your ITIL ® Foundation certification. ... How do I take my exam in case of a virtual training ?

ITIL-V3 Foundation | Home - TechTutorr

... ITIL® 2011 FOUNDATION CERTIFICATION OBJECTIVE : ... Home » Courses » ITIL-V3 Foundation. ... 2 Days Instructor Led .

ITIL Foundation for ITIL Certification. Education in ITSM ...

InterProm USA offers the following instructor-led ITIL v2-v3 Foundation Bridge ... ISO/IEC 27001 Foundation Virtual Classroom Certification Course for $ ...

Related Events