Working Effectively With Clients and Service Users - One day training course

Working Effectively with Clients and Service Users - One Day Training Course


Monday 24th November, 2008

Kuumba Imani Millennium Centre

Princes Road Liverpool

L8 1TH


This course is for professionals wishing to develop effective skills when working with clients & service users.


The course has been designed for people who working with challenging clients and service users.


The course is suitable for:


Ø     counsellors

Ø     mentors & coaches

Ø     support workers

Ø     health workers

others who work closely to support the personal development of their clients and service users

The training will explore ;

·        dealing with objections & resistance to change

·        dealing with aggressive clients

·        resolving conflict

·        empathising with clients

·        motivating clients

The cost £77 which includes refreshments

The venue Kuumba Imani Millennium Centre, Princes Road, Liverpool, L8

The date Monday, 24th, November, 2008

The trainer Bob Towers has over 25 years experience in the public & voluntary sector as a manager, an advice worker, a trainer and a performance coach. He is a freelance trainer, consultant and a certified NLP Master Practitioner.

Name Sales End Price Fee
Delegat Ended £77 £1.93

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