PMINAC October ITIL Course

PMINAC has engaged with Bolivar Consulting to facilitate an ITIL v3 Course offering:

ITIL Foundations v3 Course

ITIL Foundations 2 Day Training Workshop* presented by Rob Bolivar

When:    Saturday: October 2, 2010 - Sunday October 3, 2010 
              8:00 AM to 4:30 PM both days

Where:  Grant MacEwan University
              City Center Campus 10700 - 104 Avenue, Edmonton, AB T5J 4S2
              City Centre Campus, Room 5-301

Cost:     $350.00 for PMINAC members $400.00 for all others
Included: Snacks, Lunch and Course/Training materials

Registration opens: September 13, 2010 and closes September 24, 2010
or earlier if all seats are filled

Note: There are a limited number of seats available and registration will close when class is full

This course qualifies for 14 PDUs *Learn the concepts of the Information Technology Infrastructure Library (ITIL) version 3 and discover the importance of a systematic approach to IT service management. ITIL is accepted internationally as the de facto standard for guiding implementation of IT Service Management. ITIL contains a comprehensive description of the processes and best practices involved in planning, delivering, and managing IT services. This course covers foundation ITIL concepts, terminology, and equips IT leaders to improve their skills in management of delivering IT Services.

The Course covers:

  • Core principles of ITIL practices for Service Management 
  • ITIL’s key concepts, definitions and objectives 
  • ITIL’s service-driven lifecycle approach and the five key practices of the ITIL service lifecycle 
  • Structure, components and processes of the ITIL practices 
  • For each of the ITIL practices in the service lifecycle 
  • High level description of the main activities, goals, benefits, challenges and management reporting for the respective processes 
  • Outline of relationships between the ITIL processes
  • How ITIL processes can improve IT Service Management

The course provides the necessary preparation to sit for the ITIL V3 foundation exam but does not include the exam.
You can expect to cover all ITIL books and take practice exams to test your knowledge.
For any questions please contact Julian A. Gray, VP Programs at
As this is a limited seating engagement, no-shows will not be refunded. Cancellations will not be accepted after September 24, 2010.

Name Sales End Price
PMINAC Member Ended $350
non-PMINAC Member Ended $400

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