John Canfield Seminar: March 27, 2009 Workshop (8 PDUs)Collaboration Skills - Resolving Conflict/Resolving Options

Collaboration Skills Workshop - Earn 8 PDUs

Presented by John Canfield


Meetings, Meetings, Meetings


The vast majority of improvement team work, and business in general, is conducted through a series of meetings with a wide variety of team members, personalities, and opinions. These meetings can include two people or many people. All too often these meetings are either slowed or derailed by what many call conflict.


Sometimes conflict is disabling, preventing future progress. Sometimes conflict is laughable upon discovering a misunderstanding.


Conflict is in large part the emotional reaction we experience when we think a particular way. If we think of conflict as something to be avoided, we will behave that way working hard to establish and maintain what is often called "artificial harmony".


Learning to think about and treat conflict as merely the discovery of a different point of view helps teams move past unnecessary personal and political noise and focus on the opportunity of having many options to choose from.


This seminar will help you develop approaches, skills, and confidence that allow you to move past unproductive conflict and work more effectively taking full advantage of productive conflict.


Seminar Outline

  1. Introductions
  2. Consider types of conflict found in organizational change initiatives.
  3. Learn why People Argue: Examine the causes of conflict, intrapersonal and interpersonal. The role of thinking styles and attitudes.
  4. Practice a series of conflict resolution techniques and exercises designed to separate people-issues from the problems, focus on interests, not positions, invent options, rely on objective criteria and data.
  5. Consider organizational and cultural issues affecting implementation of this kind of thinking.
  6. Plan to work with your company’s legal department.
  7. Identify organization-wide opportunities to reduce unproductive conflict: tips for building a culture that promotes open communication.
  8. Prepare your next steps: plan for your successful implementation of this new thinking.


Seminar Format


This hands-on seminar provides a number of team-table exercises to help you develop improved thinking, approaches and skills that allow you to move past conflict and work more effectively, both in one-on-one relationships and group situations. This seminar is most effective when intact work teams meet to address current, real problems. Students work at team tables practicing on company issues while learning to use skills and techniques presented in the seminar.


About John Canfield


John Canfield is an experienced business executive and coach who has successfully implemented wide variety of planning, problem solving, creativity, and innovation processes in a wide variety of teams, organizations, industries, and cultures. John has spoken to more than one thousand audiences around the world. Prior to 1990 John was a Senior Engineering Manager for Intel Corporation and later Director of Corporate Quality and Design Research for Herman Miller.


To learn more about John please visit:



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Name Sales End Price
Registration Fee Ended $349
Reduced Price Registration Fee Ended $299