Exclusive ITSM Manager Program ITIL V2 by Diymonde Chennai,Gurgaon,Mumbai

Exclusive ITSM Manager ProgramITIL V2 Date: 8th Nov- 15th Nov 2009 ChennaiDate : 22nd Nov – 29th Nov 2009 GurgaonDate : 22nd Nov - 29th Nov 2009 MumbaiCourse Schedule & Dates: Classes start at 8:30 AM and end at 5:30 PM daily. The course is eight (8) consecutive days, beginning on Saturday and ending the following Saturday (around noon). Brought to you by DIYmonde Solutions Inc., Canada – an accredited courseware and training provider (ACP/ATP) – to deliver a variety of IT Service Management (ITSM) training solutions for IT and non IT professionals. We offer a full range of ITIL and ITSM training courses through a variety of flexible delivery options as per your needs and Budget."It is nonsense to believe that if we do things differently tomorrow from the way we did them today, the results can be the same.” “The definition of insanity is behaving today as we behaved yesterday and expecting the results to be different”Better than any others, these two quotations express the advantages of following processes and procedures. If we seek consistency (and quality) in the way in which we deliver services, all of those involved must tread a well-practiced path – and we must continually learn from our mistakes. This one-day workshop explores and discusses the organizational and management challenges involved in designing, delivering and supporting IT services to the international best practice standard guidance for IT Service Management (ITSM) published in ITIL® v3.Course Objectives:  To consider the business, management, technical, organizational and operational issues associated with each IT Service Management process and plan ‘best practice’ improvement strategies  To write the "Manager's Certificate in IT Service Management" examination with confidence, having achieved a thorough understanding of the subject matterThis well-established and successful course leads to the award of the highly-prized Manager’s Certificate in IT Service Management, which still remains a valuable step on the road to achieving ITIL V3 ‘Expert’ status.Course Results: By the end of the workshop, attendees should: Knowledge gained during the course will enable delegates to plan, manage and implement the ITIL-based Service Management, for each one describing the:  Goal, scope and activities/tasks  Process relationships and priorities  Inputs, outputs and Management Information  Technology and data requirements  People issues  Implementation and improvement  Benefits, problems and risks  Finance  Awareness issues and implementation timescales  Exam topics and mock exam questionsThe Course provides IT managers with in-depth, practical knowledge of the ITSM strategic framework and the ten core ITSM processes. The course also addresses the nature of the barriers to change and the means of overcoming them. On completion of the course, students will be well prepared:  To design organizational structures based on the ITSM process framework  To demonstrate management skills for achieving sustained operational excellence  To evolve centric IT organization focused on service quality improvement  To measure and maintain customer driven service levels  To control and reduce IT costs through infrastructure optimization and forecastingCertificationThis is a new course accredited by EXIN, designed to deliver the v2 Service Manager course over eight (8) consecutive days (starting and ending on a Saturday) rather than the traditional two-week Service Support/Service Delivery timeframe. We must adjust to the current economic climate and take advantage of efficiencies where possible. This course provides a ‘win-win’ –learn the valuable techniques that will create, enhance and streamline business operations but, through the course’s delivery, take only one week away from your desk! This course will deliver all content, exercises and examination practice that have been the mainstay of our traditional and highly successful Manager course. We will NOT skimp on content, resources or instructor/student interaction. You will learn Service Management and the necessary techniques to be successful on the exam. Achieving at least 50% (65% for 'Distinction') in each of the two 3-hour essay exams will lead to the awarding of the Service Manager's Certificate in IT Service Management. To prepare students for the examination, the course provides a carefully balanced mix of lecture/discussion, case study assignments and exercises, and practice examinations questions. Who should attendManagers, consultants, FM suppliers and experienced development, support and operations practitioners, whose contributions impact upon the quality of the IT Services delivered to Customers, IT management, staff, consultants, process owners, business liaisons, and other interested in learning about ITSM Staff who are implementing a Service Management function that will operate within the ISO/IEC 20000, ISO9000/ BS7799 standards, or the BQF/EFQM Business Excellence Model Staff who already hold the Foundation Certificate in IT Service Management and who wish to acquire the internationally recognized Manager’s Certificate in IT Service ManagementPrerequisitesIdeally, at least five years of relevant IT experience is suggested. Examination candidates must hold the Foundation Certificate in IT Service Management (photocopy of the certificate is required for registration). The ITIL Service Manager program requires a high degree of commitment from both the student and their employerMaterial Provided Course folder containing copies of all course slides  Practical examples of ITSM documentation (e.g., process descriptions, procedures, Catalogs, Service Level Agreements, Operational Level Agreements, prioritization matrices, etc  Exam notes and comprehensive study materials Faculty (Chennai): Mr. Ivor Evans, FISM, MBCS (and Honorary Lifetime President of itSMF UK) Faculty (Mumbai): Mr. Rohinton Dumasia, ITIL Expert Faculty (Gurgaon): Dr. Suzanne Hove, ITIL Expert from itsmf USA Ivor Since 1979, Ivor has been an IT Service Management (ITSM) practitioner and leaderIvor is passionate about the benefits that IT Service Management processes can bring to any IT organization and its customers and usersIvor has worked world wide as an independent consultant and trainer for the last 15 yearsIvor’s workshops are very effective because of their simple structure and lucid manner in which they are facilitated – and because they address the common problems all IT service managers faceIvor conducted (one of the first in the world) ITIL-based IT Service Improvement Program for UK Army Logistics, in 1989Ivor is Honorary Life President of ITSMF and Elected Chairman of the management board of ITSMF InternationalIvor was elected fellow of the international Institute of IT Service ManagementIvor is contributor of rewriting of OGC’s IT Infrastructure Library (ITIL) – Version 3Ivor is Co-author of Code of Practice for IT Service Management (PD0005) and British Standard BS15000 (now ISO 20000)Acknowledged expert on practical and strategic IT Service Management issues Rohinton Service Management Consultant & Trainer having delivered V2 Masters, V3 Expert, Service Offerings & Agreements (SOA), Planning Protection & Operation (PPO), Release Control & Validation (RCV), Operational Support & Analysis (OSA), ITIL V2-V3 Bridge. Rohinton has delivered trainings on behalf of HP in Far East (Philippines, Malaysia). He has taken numerous corporate trainings in India.Rohinton is experienced in Service Management in various roles, lately as a consultant implementing Service Management.Rohinton’s other interests are in Project Management (he is a certified PRINCE2 Practitioner), Business Analysis Suzanne EXIN Executive Consultant/Manager for the ITSM and ISO/IEC programmesDelivered and Developed APM Group ITIL® v3 Intermediate Certificates (Service Offerings & Agreements (SOA) #4638; Planning, Protection & Operation (PPO) #5665; Release, Control & Validation (RCV) #9219; Operational Support & Analysis(OSA) #4613; Service Strategy (SS) #184; Service Design (SD) #5598; Service Transition (ST) #4201; Service Operation (SO) #9838; Continual Service Improvement (CSI) #110; Managing Across the Lifecycle (MALC) #193 and ITIL v2-v3 BridgeFellow, Institute of Service ManagementISEB & EXIN Accredited Tutor for IT Service Management (Tutor 1)Tutor and Curriculum Development, Hewlett-Packard Educational Services (2004 – ongoing): review of existing and development of new IT Service Management curriculum at the Foundation, Practitioner and Manager level for Educational Services as well as client-specific materialsRegistration and FeeMumbai - M r. Harshwardhan @ 9819089527 Email : harsh_mane@yahoo.comChennai - M r. Ramabadram Seshadri @ 9940151800 Email: rsiyengar@diymonde.comGurgaon - M r. Rajiv Kathuria @ 98100963321 Email: rajivkathuria@taiindia.comVisit http://www.diymonde.com/ - " For more information on other ITIL Course offerings" or write email to Rajeev.Gupta@diymonde.com. For candidates who wish to appear for Exam only please contact Rajeev Gupta for Cost and procedure.The Individual registration fee for this Workshop is 60,000 INR- Plus taxes as actual, and includes the workshop course materials, refreshments, and continental breakfast & Lunch. The Individual examinations fee is USD 500 (25,000 INR)Special bonuses for Group of 5 DelegatesRegister Today and receive a complimentary surprise gift and 10% discount only on the group of 5 or more delegates

Name Sales End Price Fee
ITSM-ITILv2Manager Ended $1390 $9.95

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