Driving IT Cost Reduction - A Practical Application of ITIL and Metrics

Brief Outline of the Presentation and Topic:

IT Organizations are under increasing pressure to reduce costs and increase efficiency.  The challenge most organizations have is knowing where to focus.  A recent survey conducted by Consulting-Portal shows that few organizations have formal IT metrics and IT governance in place. 

It is our experience that this lack of focus has resulted in significant waste and inefficient allocation of IT resources. 

This presentation will provide practical techniques for establishing a metrics and governance program tied to IT cost reduction.    The emphasis of this presentation will be on how to apply these techniques quickly and with minimal overhead. 

Learning Objectives:

        ITIL Lite: focusing on the tactical and practical

        Techniques for driving "cost reduction" behaviour

        The applicability of benchmarking

        Aligning metrics to your IT compliance requirements

Action Ideas:

        Selecting and defining the right metrics

        Using scorecards and dashboards to identify waste


David Mainville, Principal Architect, Consulting Portal

Consulting Porta  is focused on helping fortune 500 clients design and implement IT Service Management programs.  David was the principal architect of Consulting-Portal's IT Service Management methodology and ITSM services.  As CEO David remains very "hands on" and spends a significant amount of his time working directly with clients and project teams in the design and implementation of IT Service Management programs and processes.


David's career started with front line technical roles leading to progressively senior technical and management positions.  He has held the following positions: National Manager of Professional Services, ESM Practice Director, ESM Solutions Architect, Senior ESM Consultant, Field Operations Manager and Senior Field Engineer while serving at Millennia III, IBM Canada Limited and Amdahl Canada Limited.


Consulting-Portal is an itSMF USA Silver Sponsor and an itSMF Canada Gold Sponsor. David has presented at itSMF US National conferences, itSMF (Canada & USA) LIG's, SHARE, IQPC, The Securities Industry and Financial Markets Assocation (SIFMA) National Conference, the Help Desk Institute (HDI) Annual Conference, and The Information Management Forum. 


John Magill, Principal Consultant, Consulting Portal

 John is an ITSM Solutionss Manager / Principal Consultant working with Consulting-Portal of Canada.  He has over twenty-five (25+) years of national and international corporate experience in various industry sectors including manufacturing, banking, telecommunications and investment securities.  He has over ten (10+) years experience in senior IT leadership roles and two (2+) years experience as a management consultant (ITIL v2 & v3 Certified). 


Most recently he has been focusing on IT Service Management (ITSM) initiatives including;

       ITSM capability and maturity assessments

       Process assessment, design and implementation

       ITSM training, education, mentoring


Prior to this, as a corporate senior IT leader, he was involved with;

       Mid-to-large scale ERP system readiness, impact assessment and implementation

       Business and IT partnering and alignment

       IT strategic and tactical planning


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