Want to make sure that new helpline workers get a head start with the basic skills they need to handle calls efficiently and effectively? Or need a refresher of these skills? Level 1 will fit the bill. Delegates will learn:
How to overcome the obstacles of communicating by telephone
How to listen and respond to callers effectively
What type of questions to ask callers - and when
Top tips for giving information and signposting
When and how to end a call
The benefits of knowing and working within service boundaries.
Recent delegates said:
‘Very good ideas on handling situations’
‘The trainer’s enthusiasm was contagious and they really motivated the group’
‘Everyone should do this course if they work on phones’
|THA member (voluntary sector)||Ended||£114|
|THA member (Public sector)||Ended||£178.25|
|THA member (Private sector)||Ended||£230|
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