We look forward to seeing you!

Tuesday, September 15, 2009
1:15 PM - 4:00 PM

Tampa Chapter Meeting at OSI Restaurant Partners in Tampa. Our speakers will be Terence Okus, speaking on ITIL and Service Catalog Management and Keith Gibson of Knowledge Accelerators,presenting “Knowledge at The Service Desk”.



Parking  - East parking lot – closest to the airport (not parking garage).

Entrance – Enter through main door in center courtyard.

Take elevators to 5th Floor.  Doors to the conference center will be in rotunda – directly by elevators.


Terence Okus is an ITIL V3 Expert, V2 Practitioner as well as an accredited ITIL Instructor.  Currently, he is a Managing Partner with TakeAway Knowledge Consulting Services, LLC, an IT Governance and IT Service Management training and advisory practice.  Prior to TakeAway, Terence was a Senior Managing Consultant with IBM Global Services which had him conducting IT Service Management assessments, developing strategies for IT Service Management transformation initiatives and developing tactical plans for the development of Infrastructure management processes.  

Terence will be delivering a overview seminar focused on ITIL V3 Service Portfolio Management and Service Catalog management.


With the theme of Expanding Knowledge Management beyond the Service Desk, Keith Gibson of Knowledge Accelerators will draw from actual client experiences to relate innovative knowledge practices.  He will examine how large corporations are seamlessly moving knowledge into multiple languages and delivery formats.  Also, we will look at how knowledge captured  in the service desk can be repurposed into training and other uses.  This session will be concluded with a look at new knowledge trends that are taking shape and being refined into best practices.










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