ITIL Service Catalog and an overview of ITIL V3


Topic Summary: Greg will be giving us an deep dive into the ITIL Service Catalog and  he will also highlight the differences between ITIL V2 to V3.

A service catalog, as defined in ITIL's Service Design, is a list of services that an organization provides, often to its employees or customers. Each service within the catalog typically includes:

  • A description of the service
  • Timeframes or service level agreement for fulfilling the service
  • Who is entitled to request/view the service
  • Costs
  • How to fulfill the service

ITIL V3 expands on V2 by creating a lifecycle within how you setup, manage, and continuously improve your IT operations. Five key volumes comprise the ITIL v3 are :
    1. Service Strategy
    2. Service Design
    3. Service Transition
    4. Service Operation
    5. Continual Service Improvement

Speaker BIO: Greg is an independent IT service management consultant. He has been active in service management software and process consulting for more than 15 years. Greg holds ISO, ITIL, COBIT, Six Sigma black belt and several software tool certifications. Greg has been delivering IT tool and process training for 25 years. Greg has written several ITIL training courses and has developed a Deming-based ITIL implementation methodology. He works closely with the Collaborative for Enterprise Transformation and Innovation at the Ohio State University and InsightETE, an IT service management software vendor in Columbus, Ohio.

Name Sales End Price
ITIL Service Catalog and an overview of ITIL V3 Ended Free