Course Meets:

October 7, 2008



Organizational excellence is a necessity in today’s demanding health care environment. 

The Malcolm Baldrige National Quality Program Health Care Criteria for Performance Excellence provides a model. With a foundation in continuous improvement the criteria provides the requirements for excellence in seven categories: Leadership, Strategic Planning, Focus on Patients, Other Customers and Market, Measurement Analysis and Knowledge Management, Workforce Focus, Process Management and Results.

The criteria have been successfully utilized by numerous hospitals and health care organizations nationally.


Participants will learn the basic requirements of each of the seven categories, interpret the criteria requirements in the context of their organization, perform a high level self-assessment and identify opportunities for improvement.



1.  A 10 % discount will be applied to the purchase of 3 or more registrations either on-line or via invoice.

2.   This course will not be held if there are five or fewer registered and paid attendees.

3.  Also available as an ON-SITE Course.

4.  Do not pay the course fee until you are notified by the instructor that the course will be offered.

5.  A box lunch will be provide at the conclusion of the presentation.

Name Sales End Price
Member Ended $150
Non Member Ended $175

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