FtOCC Boston

FtOCC Boston Sponsors: Polycom, Aastra, and Sangoma

Fonality trixbox Open Communication Certification (FtOCC, pronounced "F-talk") is a three day course designed to teach the basics of trixbox administration. Taught by Kerry Garrison, trixbox Senior Product Manager, with support from Andrew Gillis, trixbox Founder, and others, FtOCC is a great opportunity to roll-up your sleeves and learn the ins-and-outs of trixbox. Designed for those who wish to install trixbox systems for their company or clients, persons tasked with maintaining a trixbox installation, or users relatively new to trixbox that want a better understanding of it’s capabilities. FtOCC focuses on the core operations that an administrator would need to handle on a regular basis.

During the course, we will cover:

  • trixbox installation and administration
  • Common troubleshooting issues
  • Asterisk configuration files
  • Management tools including FreePBX, HUDlite and more
  • Dial plans, call routing
  • IP Telephones / Softphones
  • The ins and outs of VoIP
  • TDM hardware including T1/E1/PRI
  • Building your VoIP integration business
  • the trixbox Appliance (unveiled for the first time)

Who Should Attend?

  • IT Engineers tasked with supporting or implementing an IP PBX
  • System integrators and VARs who want to sell IP PBX systems
  • Phone system resellers looking to move into the IP PBX market

Course Objectives: At the end of the class you should:

  • Become comfortable working within the Linux shell, at leastto the degree that they can navigate to the appropriate directories andedit files with the nano editor.
  • Understand the variouscomponents of Asterisk which are involved in each call (i.e. thechannel, the channel configuration, the dial plan, the applications,etc.)
  • Be able to add a new users to the system (channelentry, extension, voice mailbox, etc.) delete users from the system,and alter user configurations.
  • Be able to configure several common models of SIP phones.
  • Be able to create IAX2 or SIP links to service providers.
  • Be able to alter basic parameters for Zaptel devices (both FXS and FXO)
  • Be able to add DIDs and direct them to users.
  • Be able to implement new features (i.e. add MeetMe rooms, a DID for DISA, access to voicemail, etc.)
  • Be able to build IVR menus with proper loop-prevention, error handling, etc.
  • Be able to record prompts for IVR menus, audio text messages, etc.
  • Understand the Asterisk ACD (queue/agent) system and be able to implement queues
  • Understandthe issues with NAT and how that can impact remote users. Understandthe strategies which can eliminate these issues.
  • Be able to check on system health and well being from the shell/CLI.
  • Understand the general security threats which can impact a trixbox system and how best to prevent/avoid them.
  • Understand how call routing works in Asterisk and be able to implement a basic Least Cost Routing structure in the Dial Plan.
  • Recognizethe potential issues related to emergency handling (911/E-911) and howbest to configure a system to securely handle such calls.

FtOCC Schedule:

Sunday, June 3

7:30 PM – 8:30 PMRegistration
8:00 PM – 10:00 PM Welcome Cocktail Reception

Monday, June 4 :: trixbox Basics

8:00 AM – 9:00 AMRegistration
9:00 AM – 9:30 AM
Welcome. What9s new in trixbox 2.2?
9:30 AM - 10:30 AMCore trixbox components
10:30 AM – 10:45 AMBreak
10:45 AM – 12:00 PMExtension & Phone Setup
12:00 PM – 1:00 PMLunch
1:00 PM – 2:45 PMLines, Trunks, and Channels
2:45 PM – 3:00 PMBreak
3:00 PM – 5:00 PMtrixbox Partner Presentations
5:00 PM
Day 1 Class Ends
6:30 PM – 8:30 PMDinner

Tuesday, June 5 :: Advanced Setup

9:00 AMClass resumes
9:00 AM - 10:30 AMRing Groups, Queues, Time Conditions
10:30 AM – 10:45 AMBreak
10:45 AM – 12:00 PMCall Routing (Outgoing Calls, Incoming Calls)
12:00 PM – 1:00 PMLunch
1:00 PM – 2:45 PMOther Common PBX Functions
2:45 PM – 3:00 PMBreak
3:00 PM – 5:00 PMtrixbox Parnter Presentations
5:00 PM  Day 2 Ends

Wednesday, June 6 :: Under The Hood

9:00 AMClass resumes
9:00 AM – 9:30 AMWiring Fundamentals
9:30 AM – 9:45 AMBulk Phone Provisionsing
9:45 AM – 10:30 AMBasic Linux Troubleshooting
10:30 AM – 10:45 AMBreak
10:45 AM – 12:00 PMAdditional FreePBX Functions
12:00 PM – 1:00 PMLunch
1:00 PM – 3:00 PMAdvanced Call Flow
3:00 PM – 3:30 PM Class Summary/Wrap-up, Presentation of Certificates
3:30 PM  FtOCC Ends

Course Requirements: Each student will be required to bring their own laptop for use in the lab sessions. The laptop will need to fit the following specifications:

  • 1.0 ghz Pentium M/D or better
  • 2.4 ghz Pentium 4 or better
  • 512mb of RAM (1gb preferred)
  • 5gb of free hard disk space
  • CD or DVD drive
  • 10/100 Ethernet Port
  • Windows XP (Or other OS if user has VMWare loaded)

Each student will be provided the trixbox VMWare image and the VMWare Player at registration so they can install trixbox on his/her laptop for course lab work. Note that the course does not presume that the students are full-time sysadmins, however are presumed to have some general computer experience.

Hand-Outs / Materials:

  • Polycom SIP Telephone
  • FtOCC Workbook
  • Jump drive with trixbox VMWare and FtOCC presentations
  • "FtOCC Certified" polo shirt
  • trixbox T-Shirt and cap

Hotel Information:

Hyatt Regency Boston
One Avenue de Lafayette
Boston, MA
+1 617 912 1234

We have negotiated a special room rate at the Hyatt Regency Boston of $299.00, based on single/double occupancy, plus tax. All room requests are honored on a space-available basis. This rate is valid through May 18, 2007. Participants are responsible for booking and paying for their own rooms.

To make your hotel reservation, please call the Hyatt Regency Boston at 1-800-633-7313 and ask for the "Fonality FtOCC training" rate.


We would like to thank our sponsors Polycom, Aastra, and Sangoma 

Name Sales End Price
FtOCC Training Ended $1999
trixbox Appliance (Base)   Ended $999

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