Orlando, Florida - Business Process Leadership - Going OUTSIDE-IN. One dayer - the most practical, successful and proven toolkit for process change. Leader Steve Towers, Renowned Business Process Guru.

This Workshop will introduce you to the Power and Pragmatism of Outside-In Process Management.
This premier WORKSHOP is designed for those seeking professional skills in process management, process improvement, process alignment and innovation.
These are the Advanced BPM Methods and Techniques that Deliver!

  • Uncover Process Improvement opportunities in just hours
  • Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
  • Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
  • Innovate to compete, set the market trend and even dominate your industry
  • Release significant costs, improve revenues and enhance service immediately

The Certified Process Professional program builds your competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organization today.


A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research. Download the brochure.


Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.


Course attendees will learn how to:

  • exploit process management for triple crown* benefits with sustained high performance
  • develop performance metrics for end-to-end processes
  • link processes to enterprise business goal
  • coach and align people for performance and process management
  • improve business performance immediately (15-40% within 90 days) and
  • establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
  • achieve the tactical and strategic payoffs of process

*triple crown = reducing costs, enhancing service and improving revenues at the same time


  • Hands-on instructor-led WORKSHOP by world recognized Coach
  • All Materials electronically (for your own internal use) and online support
  • SIX Outside-In Toolkits (comprehensive templates and resources) to ‘take away’
  • Certification as a Certified Process Professional (CPP) Levels 1 (practitioner)
  • CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
  • Membership in the world’s premier Process & Professional business club
  • Unique one to one telephone support (dedicated telephone number)
  • Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS

Introduction to Advanced Business Process Management – Process Optimization

Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.

  • Apply process diagnostics to any existing process or service.
  • Understand and identify moments of truth, breakpoints and business rules
  • Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
  • Calculate the points of failure causes of work performance factors then graph it on the maturity scales.
  • Identify actions that can be taken to improve the process.
  • Identify actions that will significantly reduce the process points of failure and causes of work of the process.
  • Identify actions that can be completed in less than 90 days (often much less).
  • Analyze the benefits versus cost (resource/time/degree of change) for each action
  • Clearly identify “low hanging fruit” – actions that require minimal investment versus return
  • Apply process diagnostics to a customer focused (SCO) process.
  • Determine the points of failure performance and causes of work performance process factors.
  • Conduct the risk assessment on the business and customer including
  • Identify actions that can be taken to improve the process.
  • Review the various techniques and approaches to improving process (useful internal materials), and
  • Understand and apply the Customer Expectation Management Method (CEMMethod) as an Advanced Process Management approach 


"Thanks to you for a fantastic  2 days …  I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore

"I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE

"Thanks again for the fantastic course and insights you provided."
Sean Schurmann,
Business Process Architect, Queensland Building Services Authority, Australia.

"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, Senior Business Analyst, Gen-I

"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Sun Microsystems, USA.

"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International

"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington

"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management

"...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary

“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management , Psingularity

 “Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has travelled the world spreading the BPM message to business leaders and front-line workers, alike.”
Peter Fingar, Industry Guru and author of many top selling Business books

“Changing the world, one person, one process, one organization at a time”

Recent Clients

AEC - Kingdom Saudi Arabia
African Development Bank
Allied Pickfords
Altera Corporation
Allstate Insurance
Amadeus Services
Bank of Ireland
Bank of Ireland Life
Bank of Scotland
Barclays Bank
Booz Allen Hamilton
Bristol-Myers Squibb
Britannic Insurance
Cable & Wireless
Capital One
Compassion International
Cornhill Insurance
DaimlerChrysler FS
Egg (Internet Bank)
Eli Lilly
Frontrange Solutions
Goldman Sachs
Hallmark Cards
Hitachi Consulting
IDS Scheer
Kainos Software
Lloyds TSB
Middlesex Mutual
Mortoff (Hungary)
National Audit Office
National Grid
Nature Conservancy
Naval Postgraduate School
Office of the Deputy Prime Minister
OGE Electric
Price Waterhouse Coopers
Riyad Bank
Roche Pharma
Royal Bank of Canada
Rulesware Inc.
Sanctuary Housing
Service Petrolier Schlumberger
Shell SKB
Smiths Aerospace
Sonae Industries
South West Airlines
Sun Microsystems
Tesoro Corporation
Retailers (on non disclosure)
University of Arkansas
University of Phoenix
Various Utilities (US & UK)
Virgin Group
Wells Fargo
Workers Compensation Board
- Alberta
Zurich International

Name Sales End Price
Early Bird (book and pay now to avoid disappointment)   Ended $349
Outside-In - Certified Process Professional   Ended $495

On the Web

Featured Stories

... one that will continue to grow long after my days as Genesis editor are over. ... They remind us where we once were. They point us to where we are going.


Kim Andrew Elliott reporting on International Broadcasting

... I use shortwave or AM/FM and I just tune into wherever I am and I process ... going on, the Internet is certainly the most ... one of the most ...


Loot.co.za: Sitemap

... from a Failing Company to a Market Leader, Steve ... Inside Out/outside in ... - Canadian Business Professionals' Information Toolkit, ...


Mark's Notebook - Mixed-Up Squares

Mark's Notebook. Civility is a ... http://www.nytimes.com/2006/08/16/business/16insure.html. Powerpoint Guru? ... There are two beautiful towers …


I{XŔ ̂ - こねこのミルクへようこそ!

... a doubt the most successful A ... Us/Kerry-One-World-Centre ">buy suhagra india ... long been known as one of the worldA s premier business ...


Full text of "The independent film & video monthly" - ...

See other formats. Full text of "The independent film & video monthly"


Post All Ur Ebooks Here [Archive] - Page 13 - iPmart® …

When her husband of more than twenty years is away on one of his business ... profoundly change the way most readers ... is the most successful fantasy ...


North Face Black Friday Sale & Deals┊Best The North …

Court process, guardianship, and ... always a guru bead that ties the whole into one and usually a tassel, ... clean the area in a circular motion from the outside in


NATO Deals - NATO Hot Deals ,NATO coupons, NATO …

This one can sit outside in the rain or bad ... in the way I set up or funded the most recent ACH. Going ... new courtroom skills in the process. ...


1.074 Risposta - Office Solutions |

... That is merely a little stunning considering most renowned persons ... Florida (AP) — Leader Barack ... in Alberta’s beer business, for example the one ...


- Nike Air Relentless - Cheap Nike Free …

... a little as though an all in one star,going to be the ... process start up business great idea is ... most successful games right now are ...


Loot.co.za: Sitemap

9780385472340 038547234X 50 Ways to Help Your Community - A Handbook for Change, Steve ... Business Patterns 1992 - Florida ... Guru - Personal and Business ...


Frankfort School of Ballet Photo Gallery

... feasible to measure the temperature of the processes going on in the factory by the particular person who observes the process ... Business System. Comment by ...


Поражение на город от Первомайца

I'd like to open a business account http://www.findagroomer ... making it one of the most ambitious efforts undertaken to ... Towers Watson isin the process of ...


Wakacyjne Kadry - LAUREACI "Wakacyjne Kadry" – …

Muslims are good at doing a small business , ... are questions like the one you carry up the place the most important factor ... a fantastic process in ...


苹果I派党分享中心 - iphone限时免费市场 机 ...

Business Fastfood Diät men ; ... remains one of world's most played games![b][b] ... * Manage your project process smoothly [b] ...


HHO - Movies - Movieclipsfree.com

At the end of the compression process the ... The Donkin brand within AVK UK is known as one of the most […] ... Steve Gemmell of Earthquake Tech explains the ...


Ebbjwc5694's Blog | tBlog.com

Cerebral ischemia is a complex pathological process ... only one side going up instead ... for a business to use when planning. however, Most of them ...


Womens UGG Boots - はぁふむぅん

... because babyliss cordless tongs you're not going to change the way ... process. If you're one of ... a proven method to get your business contact ...



Reproaches concerning fast products process seem to be real that the ... had been most renowned of all of ... certainly one of his most browsing ...


Related Events