ES 161-2 Process Improvement - Statistical Tools

Course Meets:

October 6, 7 and 8, 2008 from 8:30am - 4:30pm


This course provides the student with the fundamental concepts of descriptive statistics. It is intended to give the student knowledge of statistics by providing hands-on examples to illustrate the theory. The use of these powerful tools will increase productivity and quality at a lower cost.

This course is for everyone desiring to know the fundamentals of statistics. It unveils the mystery and provides the logic behind statistical methodology.

Varied classroom techniques include lecture, individual participation, group problem discussion, case studies, and quizzes to test understanding. Please bring a calculator.

Course content:

  • Introduction- management concepts, quality terms/definitions, quality history, andquality personalities
  • MathReview - fundamentals of algebra
  • Developand Organize Statistical Data - classification of statistical data,ungrouped and grouped data, frequency distribution table
  • FrequencyDistribution - histogram, frequency polygon, frequency bar chart
  • Measuresof Central Tendency - mean, median, mode
  • Measuresof Dispersion/Variability - range, arithmetic mean deviation, standarddeviation
  • NormalCurve/Distribution - area under the curve
  • ControlCharting - variable data (X & R) - attribute data (p, np, c, u)w
  • Conceptof Cp and Cpk
  • ManagementTools - flow chart, check sheet, Pareto principle, cause and effectdiagram

Who should attend:
Everyone interested in applying statistics to their work for determining process capability and improving productivity.

Also, for people planning to take a ASQ exam where an understanding of basic statistics is required; i.e. CSSBB, CQE, CMQ/OE, and CQT.

Helpful if student had an Algebra course in high school.



1. A 10 % discount will be applied to the purchase of 3 or more registrations either on-line or via invoice.

2.This course will not be held if there are five or fewer registered and paid attendees.

3.Also available as an ON-SITE Course.

4.Do not pay the course fee until you are notified by the instructor that the course will be offered.

Name Sales End Price
Member Ended $675
Non Member Ended $700

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