CONTACT CENTRE RESEARCH CLUB SPRING ROADSHOW 17th, 25th, 26th or 27th March 2009

The CCR Club Research Roadshow comes to Cardiff, Warwick, Glasgow and Leeds from March 17th to 27th.

Places are free to selected delegates running contact centres.

The day will be split into two halves, during the first half of the day we will be reviewing Operations and FCR research projects in the form of three 60 minute long workshops.

During the afternoon we will be looking at our Talent Programme covering Engagement and Reward. An assessment of human capital costs in the city will be presented.

Agenda in Brief.

8.45 Start What is CCRClub and how you can get involved

9-10.00 Improving FCR through Agent Desktop Optimisation - Workshop Moderated by Altitude Software

10-11.00 Designing a More Productive Contact Centre Environment - Moderated by Mark Alcorn of c2:concepts


11.20 -12.20 Use of Outbound in a Credit Crunch Economy - Moderated by itCampus


12.20 -12.45 What is CCR Club and how you can get involved

12.45 - 13.15 Lunch

13.15 -14.15 Building a Better Contact Centre Workplace - Topic for Discussion Personal Branding to improve Team Dynamics

14.15 - 15.00 Location White Paper a Profile of the City Covering Pay Rates, Attrition, Absenteeism

15.00 - Coffee and Networking

15.30  Close









Name Sales End Price
Cardiff 17th March Ended Free
Warwick 25th March Ended Free
Glasgow 26th March Ended Free
Leeds 27th March Ended Free

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