Boise/Treasure Valley itSMF LIG Meeting

The Boise itSMF Local Interest Group and SHI Proudly Present Guest Speaker, Bill Santos,“Improving Performance through ITIL

Parking:  Any open spot

Lunch:  Sponsored by SHI

11:45 – Network & lunch buffet

12:00 – Welcome/Introductions

12:15 – Bill Santos presents, ”Improving Performance Through ITIL

As companies seek to improve the efficiency and accountabilty of IT operations, ITIL has moved to center stage.  While certainly no silver bullet for IT woes, ITIL initiatives can help identify deficiencies, improve performance, and provide a basis for consistent service performance and management.  Mr. Santos will review the state of ITIL in the market today, some popular tools and services to support it, and some first steps to consider if you are interested in exploring ITIL initiatives within your organization.

Bill Santos is General Manager, Services Development, Software House International

Mr. Santos is responsible for establishing an overall services strategy for SHI, leveraging its historical position as an industry-leading hardware and software reseller.   Prior to joining SHI, Mr. Santos was most recently Director of Strategy and Innovation for IBM Global Services in Denver, CO.  In this capacity, Mr. Santos was responsible for identifying opportunities to improve business and operational performance within the client environment.

Name Sales End Price
LIG Member Ended Free
itSMF + LIG Member Ended Free
Non-LIG Member Ended Free

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