2009 HEAT & ITSM Symposium

2009 HEAT and ITSM Symposium
Thursday-Friday, November 5th-6th, 2009

2009 HEAT & ITSM Symposium
Thursday-Friday, November 5th-6th, 2009

The Symposium is a great opportunity for HEAT and ITSM software users to share best practices, learn new tips and tricks, and network with other service desk professionals.


Agenda Topics: 

  • Product Roadmap’s (What’s New)
  • The External Customer Service Desk (How do you support your customers)
  • Compliance: Managing your “True-ups"
  • Software Distribution / Patch Mgmt – Isn’t it supposed to be easy??
  • Cost Management – Where are the critical dependences’ in your environment?
  • Customer Satisfaction with Voice Self Service
  • Information you can take action on: “SMART Reporting” gives better insight
  • Achieve IT Cost Visibility across the Business
  • HEAT 9.5 in-depth
  • HEAT Messaging Center Intro
  • “Tips & Ticks" with HEAT Survey Module & other 9.x features

  If you have any questions, please call 815.636.1499.

Who Should Attend:
HEAT and ITSM software users, managers, and executives

Thursday, November 5th, 2009;  8 am - 5 pm
Friday, November 6th, 2009; 8 am - 12 noon

Please join us for a Dinner Reception on Thursday, November 5th at 6:30 pm

Kalahari Resort and Convention Center
Wisconsin Dells, Wisconsin

Discounted Hotel Rooms: Book room reservations at Kalahari by Friday, October 31st and receive a highly discounted rate of $89/night for Wednesday - Friday night, which includes free access to the indoor waterpark!  Reserve your room today by calling 877.253.5466.  Ask for the Ticomix - HEAT Symposium room block.

Cost for Symposium:
$100 per person




Ticomix is your local FrontRange partner offering sales, services, and
support for <<&Company>>&Name=<<&Contact>>&Title=<<&Title>>&Address=<<&Address1>>&City=<<&City>>&State=<<&State>>&Zip=<<&Zip>>&Phone=<<&Phone>>&Email=<<&emailaddress>>&ID=Ticomixnfr&ACTID={ID}">GoldMine®, <<&Company>>&Name=<<&Contact>>&Title=<<&Title>>&Address=<<&Address1>>&City=<<&City>>&State=<<&State>>&Zip=<<&Zip>>&Phone=<<&Phone>>&Email=<<&emailaddress>>&ID=Ticomixnfr&ACTID={ID}">HEAT®, and
For more information, please call 815.636.1499.




Name Sales End Price Fee
Symposium Attendee Ended $100 $3.49

On the Web

7th Annual Biomass Feedstock Symposium - Miscanthus ...

7th Annual Biomass Feedstock Symposium ... ‘ Biomass Energy Crops for Power and Heat Generation in Illinois: ... January 14, 2009: 8:00 AM. Cristina Negri:


Symposium 2009 - Pilgrim Rest Baptist Church where Head ...

Symposium 2009. Symposium 2009 View this gallery as a slide show. Pilgrim Rest Baptist Church. Pilgrim Rest Baptist Church: 491 East McLemore Avenue, …


Effects of Infrared Radiation and Heat on Human Skin Aging ...

The Journal of Investigative Dermatology Symposium ... 2009.7. Effects of Infrared Radiation and Heat on ... Infrared plus visible light and heat from ...


IEEE Mobile WiMAX Symposium 2009 - IEEE Communications …

Intel Fellow and CTO Head, Telecommunications Department, SUPELEC, Mobile Wireless Group, Intel ... IEEE Mobile WiMAX Symposium 2009 is the 3rd annual …


ABCs of Head CT Interpretation in the Emergency Department ...

FERNE / EMRA 2009 Mid-Atlantic Emergency Medicine Medical Student Symposium: ABCs of Head CT Interpretation; Heather M. Prendergast MD, MPH.


Trading Symposium - Fundraising for Christchurch, NZ & Japan

This is a an Online Trading Symposium to assist Christchurch, ... NZ's Top Fund Manager 2009 & 2010; ... Founder and CEO of Rockwell Trading; Mark Hodge Head …


ITSM NOW registration - ServiceNow

1:30 - 2:00 PM: Registration: 2:00 - 2:05 PM: Welcome CompuCom: 2:05 - 3:00 PM: The Future of ITSM Craig Harper, VP, Service-now.com: 3:00 - 3:30 PM: Service-now…


AVS - Greetings - American Vacuum Society

Greetings On behalf of the AVS community, we welcome you to Baltimore Maryland and the AVS 61 st International Symposium & Exhibition (AVS-61). We wish you a ...


Table of Contents: - Begell House Digital Library

Proceedings of International Symposium on Convective Heat and Mass Transfer in ... Hammamet, Tunisia. DOI: 10.1615/ICHMT.2009.CONV. Table of Contents: Preface


The Arctic Freshwater Budget - FreshNor International ...

Information about the Symposium on the Arctic Freshwater Budget. ... latent heat) as well as the ... Days 2009. The international FreshNor symposium is part of the ...


FrontRange Connect User Community

... 2009 4 :19 AM Tags: asset ... (like Centennial Discovery within FrontRange HEAT or FrontRange ITSM, ... Events Conferences HEAT Service Desk Symposium The HEAT ...


Symposium on Biological and Chemical Informatics for Health:

Symposium on Biological and Chemical Informatics for Health: Foundations for Systems Biology 25-26 June 2009. Skip Tab Links. ... Head of School of Biological ...


Edward Harris Jr Middle School: Apr 2009: EHMS students ...

Apr 2009: EHMS students head to NASA Symposium (pdf) Mar 2009: 2nd Math & Science Discovery Night (video) Jan 2009: Winter Story (video) Oct 2008: Star Party!


Investment Symposium 2009 - T. Rowe Price

t. rowe price Investment Symposium 2009 november 18–20, 2009 [ 1 ] AGENdA THURSdAY, NOVEMBER 19 ... Steven Huber, head of the Fixed Income Portfolio …


SEMI-THERM Thermal Measurement and Management Symposium

Symposium Highlights: Internationally recognized program committee, speakers and presenters; Keynote and special distinguished speakers throughout the symposium;


2009 EMRA Mid-Atlantic Emergency Medicine Student ...

2009 EMRA Mid-Atlantic Emergency Medicine Student Symposium The ABCs of Head CT Interpretation in the Emergency Department Heather M. Prendergast, …


ESARDA - Homepage - Europa

ESARDA was formed in 1969 with the purpose of facilitating collaboration in R&D in the field of safeguards and in the ... ESARDA 2015 Symposium Call for Papers ...



11.02.2009 · aao-hns symposium on head and neck surgery. june 2 – 8h30 – 12h30. contemporary management of the vocal cord paralysis. henry t hoffman moderator


The British Cartographic Society Annual Symposium 2009 ...

The British Cartographic Society Annual Symposium 2009 Mapping at Work Presentation Summaries 3: Mapping on the Web Virtual Worlds: Maps, Territories and …


itSMF kennisplatform voor IT Service …

itSMF verbindt mensen en kennis van het vakgebied IT Service Management, door evenementen, een kennisintranet, vakblad en extra voordeel